FAQ

How long will my order take to arrive?

Because this item is part of a preorder, please allow time for production before your order ships.

Estimated timeline:

• Production time: 10–14 business days after preorder closes

• Shipping time: 3–5 business days (domestic U.S.)

You’ll receive a confirmation email once your order is placed, and another with tracking details once it ships. We truly appreciate your patience and support.

When will I be charged?

Payment is collected at the time of preorder to reserve your item. This allows us to produce the exact quantities needed and minimize waste.

Why are there multiple taxes charged at checkout?

Taxes are shown separately to reflect your state and local (county) rates. Our system automatically calculates each tax according to where your order is being shipped, so everything is collected correctly and in line with local laws.

Can I change my shipping address after ordering?

Please double-check your shipping address before completing your order. Once your preorder is placed, the shipping address cannot be modified.

Can I cancel or return my preorder?

Because each preorder is made specifically for you, all sales are final once the order is submitted. If there’s an issue with your order upon arrival, please reach out via our contact form — we’ll be happy to help make it right.

Will preorder items ship together?

If you order multiple items, we’ll do our best to ship them together. However, due to sizing or packaging, some orders may arrive in separate shipments. If your order exceeds standard shipping dimensions, an additional shipping fee may apply.

How will I know when my order ships?

You’ll receive an email with tracking information once your order is on its way. Be sure to check your inbox (and spam folder just in case) for updates.

Why does an XL and 2XL cost more?

Please note: XL and 2XL sizes have a slight price increase to reflect higher manufacturing costs.

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